Frequently Asked Questions

Placing an order on Homyone is easy:

• Browse our products and click on items you're interested in
• Select the quantity, size, color, or other options as needed
• Click "Add to Cart"
• When ready, click the cart icon and select "Checkout"
• Enter your shipping information and select a delivery method
• Choose your payment method and complete the purchase

You'll receive an order confirmation email immediately after placing your order.

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, Maestro
• PayPal: Pay securely with your PayPal account
• Bank Transfer: Direct transfer to our bank account
• Cash on Delivery (Ramburs): Pay in cash when you receive your order (Romania only, additional fee applies)

All online payments are processed through secure, PCI-DSS compliant payment processors.

Yes, absolutely! We take security very seriously. Our website uses:

• SSL Encryption: All data transmitted is encrypted using 256-bit SSL technology
• PCI-DSS Compliance: Our payment processors meet the highest security standards
• No Card Storage: We do not store your complete credit card information on our servers
• 3D Secure: Additional authentication for card payments when supported by your bank

For more information, please see our Privacy Policy.

Before shipment: Yes, you can modify or cancel your order free of charge. Contact us immediately via phone (+40 21 312 4567) or email (contact@homyone.com) with your order number.

After shipment: Once your order has been shipped, it cannot be cancelled. However, you can refuse delivery or return the item once received following our Return & Refund Policy.

The sooner you contact us, the better chance we have of making changes before your order is processed.

Payment can be declined for several reasons:

• Insufficient funds in your account
• Incorrect card details entered
• Card expired or blocked
• Transaction flagged by your bank's fraud protection
• Daily spending limit exceeded

We recommend contacting your bank to resolve the issue, or trying a different payment method. If problems persist, please contact us for assistance.

Yes, a fiscal invoice is included with every order. You will also receive a digital copy via email after your order is shipped. If you need a company invoice with specific billing details, please provide the company name, CUI, and registered address during checkout or contact us after placing your order.

Romania:

• Standard Shipping: 15 RON (FREE on orders over 250 RON)
• Express Shipping: 35 RON
• Pickup Point/Locker: 12 RON (FREE on orders over 200 RON)
• Cash on Delivery: +20 RON additional fee

European Union: Shipping costs range from 25-55 EUR depending on destination. Free shipping on orders over 500 EUR.

For complete details, please visit our Shipping Policy page.

Delivery times depend on your location and chosen shipping method:

Romania:

• Standard Shipping: 2-4 business days
• Express Shipping: 1-2 business days
• Pickup Point: 2-3 business days

European Union: 3-10 business days depending on destination

Note: Orders are processed within 1-2 business days before shipping. During peak seasons (Black Friday, Christmas), processing may take an additional 1-3 days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also:

• Visit our Order Tracking Page and enter your order number
• Log into your account and view your order history
• Contact our customer service team with your order number

Tracking information usually becomes available within 24 hours of shipment.

Yes! We ship to all European Union countries and select international destinations including the United Kingdom and Switzerland.

Important for non-EU countries: Customers may be responsible for customs duties, import taxes, and fees imposed by their country. These charges are not included in our prices.

See our Shipping Policy for the complete list of shipping destinations and costs.

If you're not available during delivery:

• The courier will typically make 2-3 delivery attempts
• A notification card will be left with rescheduling instructions
• You may be able to redirect the package to a pickup point or neighbor
• After failed attempts, the package will be held at the courier depot (usually 5-7 days)

Tip: Consider using our Pickup Point/Locker option for more flexibility!

If tracking shows delivered but you haven't received your package:

• Check with neighbors or building security/reception
• Look in safe places where the courier may have left it (porch, garage, etc.)
• Contact the courier directly with your tracking number
• If still unresolved, contact us within 7 days at shipping@homyone.com

We will investigate and work with the courier to resolve the issue.

We offer a 14-day return policy in accordance with EU consumer protection laws. You can return most items within 14 days of receiving your order for a full refund, provided they are:

• In original, unused, and undamaged condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

For complete details, please read our Return & Refund Policy.

To return an item, follow these steps:

• Step 1: Contact us within 14 days of receiving your order via email (returns@homyone.com) or phone
• Step 2: Receive your Return Merchandise Authorization (RMA) number and instructions
• Step 3: Pack the item securely in its original packaging
• Step 4: Ship the package to our returns address (include RMA number)
• Step 5: Receive your refund within 14 days of us receiving the return

We recommend using a tracked shipping service and keeping your receipt.

Return shipping costs depend on the reason for return:

• Change of mind: Customer pays return shipping
• Defective or damaged product: Homyone pays return shipping
• Wrong item received: Homyone pays return shipping
• Product not as described: Homyone pays return shipping

For returns at our expense, we will provide a prepaid shipping label.

Once we receive and inspect your return:

• Refund processing: Within 14 days of receiving the returned item
• Credit card: 5-10 business days to appear on your statement
• PayPal: 1-3 business days
• Bank transfer: 3-5 business days

Refunds are issued to the original payment method used for the purchase.

For the fastest service, we recommend:

• Return the original item following our return procedure
• Place a new order for the desired item

This ensures product availability and faster processing. Your refund will be processed once we receive the returned item.

The following items cannot be returned:

• Personal care items and undergarments (if unsealed)
• Custom or personalized products
• Sealed audio/video recordings or software (if unsealed)
• Perishable or rapidly expiring goods
• Items inseparably mixed with other products
• Digital content (if download has begun)

For a complete list, see our Return & Refund Policy.

Yes, absolutely! We guarantee that all products sold on Homyone are 100% authentic. We source directly from manufacturers and authorized distributors. Every product comes with the manufacturer's warranty where applicable.

All products come with a 2-year legal warranty of conformity as required by EU consumer protection laws. This covers defects in materials and workmanship. Some products may have extended manufacturer warranties – please check the product description for details.

If you experience any issues with your product, please contact us at contact@homyone.com.

We regularly restock popular items. To be notified when a product becomes available:

• Click the "Notify Me" button on the product page
• Enter your email address
• You'll receive an email as soon as the item is back in stock

You can also contact us for estimated restock dates.

We strive to display product colors as accurately as possible. However, slight variations may occur due to:

• Monitor settings and screen calibration
• Lighting conditions in product photography
• Natural variations in materials

If you receive a product that looks significantly different from the photos, please contact us and we'll be happy to help.

No, you can checkout as a guest without creating an account. However, creating an account offers several benefits:

• Track orders and view order history
• Save shipping addresses for faster checkout
• Save items to your wishlist
• Receive exclusive offers and promotions
• Faster checkout on future orders

Creating an account is quick and easy:

• Click "My Account" or "Register" at the top of the page
• Enter your email address and create a password
• Fill in your personal details
• Click "Create Account"

You can also create an account during checkout.

To reset your password:

• Click "My Account" and then "Forgot Password"
• Enter the email address associated with your account
• Check your email for a password reset link
• Click the link and create a new password

If you don't receive the email within a few minutes, check your spam folder or contact us for assistance.

To update your account information:

• Log into your account
• Go to "Account Settings" or "My Profile"
• Update your personal details, addresses, or password
• Click "Save Changes"

You can also manage your newsletter preferences and communication settings here.

If you wish to delete your account and all associated data, please contact us at privacy@homyone.com with your request. Under GDPR, you have the right to request deletion of your personal data. We will process your request within 30 days.

Please note that we may need to retain certain information for legal and accounting purposes.

We take your privacy seriously and implement multiple security measures:

• SSL Encryption: All data is encrypted during transmission
• Secure Payment Processing: PCI-DSS compliant payment providers
• Access Controls: Limited employee access to personal data
• Regular Security Audits: Continuous monitoring and updates
• GDPR Compliance: Full compliance with EU data protection laws

For complete details, please read our Privacy Policy.

We collect information necessary to process your orders and improve your experience:

• Personal details (name, email, phone)
• Shipping and billing addresses
• Order history
• Website usage data (via cookies)
• Communication history with our team

We never sell your personal information to third parties. See our Privacy Policy for full details.

You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Logging into your account and updating your communication preferences
• Contacting us at privacy@homyone.com

Please note that you will still receive transactional emails (order confirmations, shipping updates, etc.) as these are essential for your orders.

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact privacy@homyone.com.

We use cookies to improve your browsing experience, analyze website traffic, and deliver personalized advertisements. Types of cookies we use include:

• Essential: Required for website functionality
• Functional: Remember your preferences
• Analytics: Help us understand how visitors use our site
• Marketing: Deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or your browser settings. For full details, see our Cookie Policy.