Enter your order details below to check the status of your shipment.
Track your package in real-time with your order number or tracking ID
Your tracking number is in the shipping confirmation email we sent when your order was dispatched.
Orders are processed within 1-2 business days. Tracking becomes active once shipped.
Tracking information updates at each checkpoint as your package moves through the delivery network.
Here's what each status means in your order journey:
We've received your order and payment has been verified. Your order is now being prepared.
Your order is being picked, packed, and prepared for shipment at our warehouse.
Your package has been handed over to the courier and is on its way! You'll receive tracking updates as it moves.
Your package is traveling through the courier's delivery network to your location.
Great news! Your package is on the delivery vehicle and will arrive today.
Your package has been delivered. Enjoy your purchase!
If you have your tracking number, you can also track your package directly on the courier's website:
Once your order has been shipped, here are the expected delivery timeframes:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Romania (Urban Areas) | 2-3 business days | 1 business day |
| Romania (Rural Areas) | 3-4 business days | 1-2 business days |
| EU Countries (Zone 1-2) | 3-7 business days | 2-4 business days |
| EU Countries (Zone 3-4) | 5-10 business days | 3-5 business days |
| UK & Switzerland | 7-12 business days | 4-7 business days |
Note: Delivery times are estimates and may vary during peak seasons, holidays, or due to circumstances beyond our control.
First, check your spam/junk folder. If you still can't find it, log into your account to view your order status, or contact us with your order number. Orders typically ship within 1-2 business days.
Please check with neighbors, building reception, or any safe places where the courier may have left your package. If you still can't locate it, contact the courier directly with your tracking number, then reach out to us within 7 days if unresolved.
Some delays can occur during transit, especially during peak seasons or when crossing borders. If there's no update for more than 5 business days (domestic) or 10 business days (international), please contact us and we'll investigate.
Address changes after shipment may be possible depending on the courier and current package location. Contact us immediately and we'll try to arrange a redirect. Additional fees may apply.
The courier will typically attempt delivery 2-3 times. After failed attempts, your package will be held at the nearest courier depot for 5-7 days. A notification card will be left with pickup instructions or rescheduling options.
Standard deliveries are made during business hours (typically 9 AM - 6 PM). For express shipments in Bucharest, you may request a specific time window at checkout (subject to availability). Alternatively, consider using our pickup point/locker option for more flexibility.
Our customer service team is ready to assist you with any questions or concerns.