Shipping Policy

Last Updated: December 18, 2025

1. Overview

At Homyone SRL, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and procedures to ensure you have a seamless shopping experience.

2. Shipping Destinations

We currently ship to the following regions:

2.1 Romania (Domestic Shipping)

We deliver to all cities, towns, and villages throughout Romania, including:

• All 41 counties (județe)
• Bucharest and surrounding areas
• Rural and remote locations

2.2 European Union Countries

We ship to all EU member states:

• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic
• Denmark, Estonia, Finland, France, Germany, Greece
• Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg
• Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia
• Spain, Sweden

2.3 Other European Countries

We also ship to select non-EU European countries including:

• United Kingdom, Switzerland, Norway
• Moldova, Serbia, North Macedonia, Albania

3. Shipping Methods & Costs

3.1 Romania (Domestic)

3.2 European Union

3.3 United Kingdom & Switzerland

Note: UK and Swiss customers may be subject to additional customs duties and VAT upon import.

4. Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding Romanian public holidays) after payment confirmation.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number
• Link to the courier's tracking page
• Estimated delivery date

You can also track your order by:

• Visiting our Order Tracking Page
• Logging into your account and viewing order history
• Contacting our customer service team

Courier Tracking Links

6. Delivery Information

6.1 Delivery Address

Please ensure your delivery address is complete and accurate, including:

• Full name of recipient
• Street name and number
• Apartment/building details (if applicable)
• City and postal code
• County (for Romania) or Country
• Phone number for courier contact

6.2 Delivery Attempts

Our courier partners will typically make 2-3 delivery attempts. If delivery is unsuccessful:

• The courier will leave a notification with instructions
• You may be able to reschedule delivery or redirect to a pickup point
• After failed attempts, the package will be held at the courier depot for collection (usually 5-7 days)
• Uncollected packages will be returned to us

6.3 Signature on Delivery

For security purposes, a signature may be required upon delivery for:

• Orders over 500 RON
• High-value items
• Cash on Delivery orders

7. Shipping Restrictions

Certain products may have shipping restrictions based on:

• Size and Weight: Oversized or heavy items may require special shipping arrangements and additional fees
• Hazardous Materials: Some products cannot be shipped by air or to certain destinations
• Destination Restrictions: Some remote areas may have limited delivery options

If your order is affected by shipping restrictions, we will contact you before processing.

8. Damaged or Lost Shipments

8.1 Damaged Packages

If your package arrives visibly damaged:

1. Note the damage on the courier's delivery receipt before signing
2. Take photos of the damaged packaging and contents
3. Contact us within 48 hours at shipping@homyone.com
4. We will file a claim with the courier and arrange a replacement or refund

8.2 Lost Packages

If your tracking shows delivered but you haven't received your package:

1. Check with neighbors or building security
2. Check any safe places where the courier may have left it
3. Contact the courier directly with your tracking number
4. If still unresolved, contact us within 7 days and we will investigate

8.3 Delayed Shipments

While we strive to meet estimated delivery times, delays may occur due to:

• Weather conditions or natural disasters
• Customs clearance (for international orders)
• Courier capacity issues during peak periods
• Incorrect address information

We are not liable for delays beyond our control but will assist you in tracking and resolving any issues.

9. Special Shipping Services

9.1 Gift Wrapping

We offer gift wrapping services for an additional 15 RON per item. Select this option at checkout and include a personalized message if desired.

9.2 Scheduled Delivery

For express shipments within Bucharest, you may request a specific delivery time window (subject to availability and additional fees).

9.3 Bulk Orders

For large or bulk orders, please contact us for custom shipping quotes and arrangements at business@homyone.com.

10. Transfer of Risk

In accordance with Romanian and EU consumer law:

• Risk of loss or damage passes to you when you (or a person designated by you) physically receives the goods
• If you arrange your own carrier (not offered by us), risk passes when we hand over the goods to your carrier

11. Customs and Import Duties

For orders shipped outside the European Union:

• Customs duties, taxes, and fees may be charged by your country
• These charges are the responsibility of the customer
• We have no control over these charges and cannot predict their amount
• Please contact your local customs office for more information

12. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us: